Read how we used service design to identify blocks in the user journey related to lengthy billing time and in-store shopping experience of jewellery buyers. Using a combination of in store observations, industry benchmarking, service blueprinting and customer interviews, the Link team provided recommendations to address the wait time.
Read how we empowered their internal team members to get to a deep understanding of consumer pain points, identify winning entry points, design a differentiated concept & test the prototype with real consumers using growth hacking techniques.
Know more about how our service designers helped the team validate the business opportunity, create a product roadmap and eventually a go-to-market blueprint for their teams to implement.
Link worked with their innovation team to design multi-touchpoint innovation days focused on customer centricity. Read our case study on how we designed and facilitated a series of mailer campaigns, quizzes, ‘catalyst’ webinars, masterclasses as well as visits to innovative cutting edge companies for their employees.
Read our case study on how internal teams of this elevator manufacturing company utilised design thinking frameworks to first identify the right problem and then ideated on reimagining user experience in a vertical elevator within residential buildings and luxury hotels.
Link enabled teams working in areas such as patient data analytics, health literacy and drug trials to identify the right problem statements followed by ideation rooted in innovative technologies such as digital twin, remote monitoring using robots and intuitive AI dashboards. Read our case study that captures this 2 day workshop and its outcomes.
Discover how innovation frameworks were adopted by 45 select high potential entrepreneurs to tackle use cases focused on building trust within teams, increasing transparency and enhancing engagement within teams working in hybrid mode.
Read how our 1-day workshop with employees from various business profiles resulted in generating 115+ innovative ideas focused on improving efficacy of part picking within automobile workshops and managing inventory for upcoming scheduled maintenance of vehicles.
Learn how we facilitated 10 webinars for employees working within the Electricity, Transmission and Renewable Energy business units focused on identifying the right problem statements and learning ideation techniques that generated 135+ innovative ideas live.
Uncover how our 2 day workshop enabled technology teams within the organisation to build sustainable solutions that make warehouses energy efficient, think of green alternatives for packaging systems and a smart sensing solutions for electric vehicles.
Read how Link helped the team build strategies to deploy innovation at scale by tackling areas such as exploiting existing resources, reducing talent attrition by keeping employees engaged, identifying new business opportunities and increasing recognition for the India team within the group.