Read how we used service design to identify blocks in the user journey related to lengthy billing time and in-store shopping experience of jewellery buyers. Using a combination of in store observations, industry benchmarking, service blueprinting and customer interviews, the Link team provided recommendations to address the wait time.
Link worked with their innovation team to design multi-touchpoint innovation days focused on customer centricity. Read our case study on how we designed and facilitated a series of mailer campaigns, quizzes, ‘catalyst’ webinars, masterclasses as well as visits to innovative cutting edge companies for their employees.
Read our case study on how internal teams of this elevator manufacturing company utilised design thinking frameworks to first identify the right problem and then ideated on reimagining user experience in a vertical elevator within residential buildings and luxury hotels.
Link enabled teams working in areas such as patient data analytics, health literacy and drug trials to identify the right problem statements followed by ideation rooted in innovative technologies such as digital twin, remote monitoring using robots and intuitive AI dashboards. Read our case study that captures this 2 day workshop and its outcomes.
Discover how innovation frameworks were adopted by 45 select high potential entrepreneurs to tackle use cases focused on building trust within teams, increasing transparency and enhancing engagement within teams working in hybrid mode.
LINK partnered with a Danish multinational pharmaceutical company to foster innovation and cross functional collaboration within their data analytics hub. We helped them organise their internal hackathon by supporting them in problem statement identification, internal promotions, campaign building and event planning.
Discover our role in facilitating startups’ participation in this worldwide showcase, offering them the chance to present to over 10,000 international attendees from more than 100 countries, all on a unified platform. This inclusive platform features prominent global companies, investors, policymakers, and thought leaders.
Explore our collaboration, as we spurred startups and fueled innovators to creatively leverage and validate a novel in-network, cloud communications platform. This platform drives customer engagement for digital-first businesses in the dynamic sectors of banking, travel & hospitality, and retail.
Discover how this collaboration led to the inception of an international open innovation program. Startups responded to challenges posed by global cities, fostering collaboration among city authorities, corporations, and startups. The initiative aimed to address urban issues, crafting innovative solutions to construct sustainable and efficient cities through data and technology.
LINK orchestrated a one-year Indo-French gateway program, enabling French and Indian startups to scale within the Indo-French market. This initiative provided expert mentorship, a tailored curriculum, and facilitated meaningful introductions.